Healthcare industry is in the focus with rapid standardization and accreditation happening world over. In India, both JCI and NABH are active with all hospitals mandated to be accredited by one or both of these boards. The steep standards and protocols set by these statutory bodies necessitate proper planning of services of medical and non-medical facilities.
Most large hospitals and corporate chains are on the lookout to bolster their revenue stream, that too with governments and insurance companies strictly regulating the prices of treatments. Ancilliary services such as food and beverage, along with having the primary benefit of ensuring uneventful recovery of the patient also creates a profitable vertical.
Healthcare Hospitality and Services
India has been on the cusp of an International Health Tourism for the longest time and now is the time to dive deep into making it a reality. Hospital infrastructure that not only concentrates on the healthcare aspects but also on the hospitality angle is the need of the hour. HPG Consulting with its team of industry experts, designers and consultants can assist you in your push to the new paradigm of excellent hospitality in healthcare.
The architecture, furniture and décor, menu items, and employees all contribute to the F&B idea. As a result, concepts are more than just cookie-cutter approaches; they are an identity-reinforcing character.
FEATURED IDEA IN FOCUS
Hospitality Strategy for Hospitals
While some argue that hospitals waste money when they focus on providing patients with hotel-like amenities, there is a benefit to offering patients and families the five-star customer service that consumers now expect: higher patient satisfaction.
Explore some of the transformations we were instrumental in achieving.
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